Software Updates

For the past several years we have used iolo software for computer security.  In early June Hubby renewed the subscription making a decision to upgrade to a higher level that includes additional features.  The software covered all our computers, laptops, and tablets.  With coupons and cashback, the upgrade was a no-brainer.  

I had not really given the upgrade any attention for this laptop.  Seems the last month my brain has been very preoccupied with more important issues.  In addition yesterday I noticed two additional charges from iolo.com on two different cards.  I knew the information would need to be gathered in order to resolve the issues.  Today the old grey matter noticed that my laptop was not being monitored.  Oops.  That notice reminded me to gather the data.  Once gathered I went to the customer support window, but no chat window.  I typed all the info into a separate customer service window with no result.  Ugh.

Hubby says he has a chat window.  I copied my text and emailed him the info.  He copied it to the text window.  The tech returned the funds and we were smiling.  Now I attempted to download the upgrade because I needed security software.  Simple enough.  Just go to iolo.com, sign in to Hubby's account, note the invoice number, and download.  Just as we have since we first purchased iolo software.

Nope.  First of all, there was no place to sign in to an account.  I attempt different approaches only to reach the same place every time, the purchase page.  Ugh.  Hubby sent me the original email thinking there was a link that would allow the download.  Nope, UGh.  Since Hubby had already been on the chat line that I could not bring up, he started another chat.  This was not simple.  The tech sent me an email.  The email had me download software so the tech could 'see' my computer.  UGH.  The software was downloaded remotely by the tech.  Works fine.

That process obviously employs another person.  From this customer's point of view, what a cluster.  We spent far too much time doing an upgrade that had previously taken less than 5 minutes.  Double Ugh.  Thanks for listening to my rant.  Meanwhile, the software is checking my computer for any suspicious files.  In spite of today's hiccup, we still like iolo software protection.

Take care out there.  May want to put that mask back on and sanitize those hands again.  Infections are up.  For those of us in the US, stay in the shade and hydrate.  Our temperature is 102 ℉, 38.8℃.  Beyond UGH!

Janice